Last updated: May 05, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and VeloxAssist, doing business as VeloxAssist ("Company," "we," "us," or "our"), governing your access to and use of the VeloxAssist platform and services available at https://www.veloxassist.ai (the "Services").
By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
VeloxAssist is an AI-powered customer support chat widget for Shopify and e-commerce stores. It automatically answers customer questions about products, pricing, shipping, and store policies using artificial intelligence. Store owners install the widget on their storefront and manage it through a dashboard that includes analytics, knowledge base tools, and subscription billing.
To access the Services, you must register for an account. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.
VeloxAssist offers subscription-based access to the Services. By selecting a subscription plan, you authorize us to charge you on a recurring basis at the then-current rate for your selected plan.
We may offer a free trial period for certain subscription plans. At the end of the free trial, your subscription will automatically convert to a paid plan unless you cancel prior to the trial end date.
All payments are processed securely through Stripe. We accept Visa, Mastercard, American Express, and Discover. All payments are in US dollars. By providing payment information, you authorize us to charge the applicable fees to your payment method.
You may cancel your subscription at any time by logging into your account settings or contacting us at hello@veloxassist.ai. Cancellation takes effect at the end of your current billing period. We evaluate refund requests on a case-by-case basis. To request a refund, contact us within 30 days of the charge.
You agree not to engage in any of the following:
The Services and all content, features, and functionality (including but not limited to text, graphics, logos, icons, images, software, and the VeloxAssist name and brand) are and will remain the exclusive property of VeloxAssist LLC and are protected by United States and international intellectual property laws.
You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Services without our prior written consent.
If you submit feedback, suggestions, or ideas regarding the Services, you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use, implement, and incorporate such feedback into the Services without any obligation to compensate or credit you.
The Services may contain links to third-party websites or services that we do not own or control. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the terms and privacy policies of any third-party sites you visit.
VeloxAssist uses artificial intelligence technology powered by OpenAI to provide automated customer support responses. You acknowledge that:
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VELOXASSIST, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS ($100).
ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OR SUCH CLAIM SHALL BE PERMANENTLY BARRED.
You agree to indemnify, defend, and hold harmless VeloxAssist and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; or (c) your violation of any rights of a third party.
Before initiating any formal dispute proceedings, both parties agree to attempt to resolve any dispute informally by contacting us at hello@veloxassist.ai. Informal negotiations shall last at least thirty (30) days from the date notice is provided.
If informal negotiations fail, any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration in the United States, under the rules of the American Arbitration Association. The arbitration shall be conducted in English. We will pay arbitration fees if they are deemed excessive. The arbitrator's decision shall be final and binding.
Either party may seek emergency injunctive relief in a court of competent jurisdiction in the United States to prevent irreparable harm pending arbitration.
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any litigation that is not subject to arbitration shall be brought exclusively in the courts of the United States.
If you are located in the European Union, United Kingdom, Iceland, Liechtenstein, or Norway, you may have additional rights under applicable consumer protection and data protection laws. Nothing in these Terms is intended to limit rights you may have under mandatory applicable law in your jurisdiction.
We reserve the right to modify these Terms at any time. We will notify you of material changes by sending an email to the address associated with your account prior to the changes becoming effective. Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the changes.
We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice. Upon termination, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including intellectual property provisions, disclaimers, indemnification, and limitations of liability.
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
If you have any questions about these Terms of Service, please contact us:
VeloxAssist
United States
Email: hello@veloxassist.ai
These additional terms apply to participants in the VeloxAssist Partner Program (the "Program"). By joining the Program, you agree to these terms in addition to the general Terms of Service above.
Partners earn a commission of 10% of every payment made by a referred store. This includes payments for monthly or annual subscription plans and any add-on purchases. Commissions are earned only when a referred store makes a successful payment. No commission is earned on account signups, free trial activations, or failed, disputed, or refunded payments.
Commissions are paid through Stripe Connect. To receive payouts, you must connect a valid bank account through the partner dashboard. VeloxAssist is not responsible for delays or failures caused by incorrect bank account information or Stripe processing issues.
VeloxAssist reserves the right to adjust commission rates for new or existing partners. Any reduction in the commission rate for existing active partners will be communicated via written notice to the email address on file at least 90 days before taking effect.
Partners may not refer themselves, create fake or fraudulent accounts, or use spam, misleading advertising, or deceptive practices to generate referrals. VeloxAssist may terminate a partner account and forfeit any unpaid commissions if we determine a partner has engaged in fraud, abuse, self-referral, or misrepresentation.
Partners participate in the Program as independent contractors. Nothing in these terms creates an employment, agency, joint venture, or partnership relationship between the partner and VeloxAssist. Partners are solely responsible for reporting and paying any applicable taxes on commissions received.
VeloxAssist is not liable for any reduction or loss of earnings resulting from a referred store canceling its subscription, downgrading to a lower plan, disputing a charge, or failing to make a payment. Commission payments stop when the referred store's payments stop.
Referral attribution relies on browser cookies. VeloxAssist cannot guarantee attribution if a referred user clears their cookies, uses a different browser or device, or has cookie tracking blocked. VeloxAssist is not liable for lost commissions resulting from cookie limitations beyond our control.
Disputes arising from or related to the Partner Program shall be governed by the laws of the State of Missouri, United States, without regard to conflict of law principles.