The Chatra alternativewith AI that knows your products.
Chatra is a per-agent live-chat tool with scripted bots. VeloxAssist is an AI agent trained automatically on your Shopify catalog and policies — it answers on its own, 24/7, and is priced per message volume instead of per human seat.
Chatra vs VeloxAssist at a glance
Choose VeloxAssist if you want questions answered automatically without a human online. Choose Chatra if you want a simple, affordable live-chat tool where you or your team do the talking and scripted bots collect leads.
What's the difference between Chatra and VeloxAssist?
| Feature | VeloxAssist | Chatra |
|---|---|---|
| Answers customers without a human online | Yes — AI trained on your store answers 24/7 | Scripted bots only; live answers need an agent — verify at source |
| AI trained on your product catalog | Yes — scans products, prices, variants, policies | No generative AI agent advertised — verify at source |
| Pricing model | Flat rate per message tier, unlimited seats | Per agent, per month |
| Cost for a 3-person store | Same flat price — $10–$130/mo by volume | 3 × $31 = $93/mo on Essential (monthly billing) |
| Email + social channel inbox | Chat widget plus built-in support inbox | Yes on paid plans (email, Facebook, Instagram) |
| Install on Shopify | One script snippet, no developer | Widget snippet or app |
Chatra details from Chatra's public site as of July 2026. Features change — confirm current details at chatra.com/plans/.
How much does Chatra cost compared to VeloxAssist?
VeloxAssist pricing
| Plan | Price | Includes |
|---|---|---|
| Free | $0/mo | 200 AI messages / month, 1 store scan |
| Starter | $10/mo | 1,000 AI messages / month, first month free |
| Pro | $30/mo | 10,000 AI messages / month, first month free |
| VIP | $130/mo | 50,000 AI messages / month, first month free |
Chatra pricing
| Plan | Price | Includes |
|---|---|---|
| Free | $0 | One agent, basic live chat |
| Essential | $31/agent/mo | $25/agent/mo on annual billing; scripted chatbot, email helpdesk, Facebook/Instagram |
| Pro | $41/agent/mo | $33/agent/mo on annual billing |
Chatra pricing from chatra.com/plans/ as of July 2026. VeloxAssist pricing from veloxassist.ai/pricing.
Why do Shopify stores switch from Chatra?
Chatra works when an agent is at the keyboard; its bots follow scripts you write. VeloxAssist answers product, shipping and returns questions itself, around the clock, from your real store data.
Chatra charges per agent per month. VeloxAssist charges by AI message volume with unlimited team access — the price does not change when you add people.
Scripted bots only know what you type into them. VeloxAssist scans your catalog and policies automatically, so answers stay current when products and prices change.
When is Chatra the better choice?
Chatra is the better choice if you specifically want human-first live chat — a lightweight, affordable widget where you personally talk to visitors — and AI answering is not the point. Its free single-agent plan is a genuinely easy way to start doing manual live chat.