The Tidio alternativethat trains itself on your store.
Tidio is a multichannel live-chat platform with an AI add-on billed by conversation quota. VeloxAssist is a Shopify-first AI chatbot that scans your products and policies automatically and charges one flat monthly rate.
Tidio vs VeloxAssist at a glance
Choose VeloxAssist if you want an AI agent that learns your Shopify store on its own and costs the same every month. Choose Tidio if you need a broader multichannel live-chat suite with visitor-triggered automation flows and a larger support team behind the inbox.
What's the difference between Tidio and VeloxAssist?
| Feature | VeloxAssist | Tidio |
|---|---|---|
| AI trained on your product catalog automatically | Yes — scans products, prices, variants, policies | Lyro AI ingests configured knowledge sources |
| AI pricing model | Flat monthly rate per message tier | Per-AI-conversation quota (from $32.50/mo for 50) |
| Free plan AI allowance | 200 AI messages every month | 50 Lyro conversations, one-off lifetime total |
| Multichannel inbox (Messenger, Instagram, email) | No — chat widget plus built-in support inbox | Yes |
| Visitor-triggered automation flows | No | Yes (Flows, 100 visitors on free plan) |
| Widget design controls | 30+ design controls, custom builder | Theming available — verify at source |
| Install on Shopify | One script snippet, no developer | App install |
Tidio details from Tidio's public site as of July 2026. Features change — confirm current details at www.tidio.com/pricing/.
How much does Tidio cost compared to VeloxAssist?
VeloxAssist pricing
| Plan | Price | Includes |
|---|---|---|
| Free | $0/mo | 200 AI messages / month, 1 store scan |
| Starter | $10/mo | 1,000 AI messages / month, first month free |
| Pro | $30/mo | 10,000 AI messages / month, first month free |
| VIP | $130/mo | 50,000 AI messages / month, first month free |
Tidio pricing
| Plan | Price | Includes |
|---|---|---|
| Free | $0/mo | 50 conversations, 50 Lyro AI conversations (one-off, lifetime) |
| Starter | $24.17/mo | 100 conversations |
| Growth | from $49.17/mo | Up to 2,000 conversations |
| Plus | from $749/mo | Custom limits, dedicated success manager |
| Lyro AI add-on | from $32.50/mo | From 50 Lyro AI conversations, refreshed monthly |
Tidio pricing from www.tidio.com/pricing/ as of July 2026. VeloxAssist pricing from veloxassist.ai/pricing.
Why do Shopify stores switch from Tidio?
Lyro AI is billed by conversation quota on top of the base plan. VeloxAssist includes AI in every tier at one flat monthly rate — a busy month never changes the bill.
VeloxAssist scans your entire Shopify catalog — products, variants, prices, shipping and returns policies — and answers from that data. There is no knowledge base to assemble before the bot is useful.
Tidio's free tier includes 50 Lyro AI conversations as a one-off lifetime total. VeloxAssist's free plan includes 200 AI messages every single month, no card required.
When is Tidio the better choice?
Tidio is the better choice if live chat across Messenger, Instagram, WhatsApp and email is your priority, if you rely on visitor-triggered marketing automation (Flows), or if you have a multi-agent human support team working one shared inbox all day. VeloxAssist is deliberately narrower: AI answers for Shopify stores, trained automatically, at a flat price.