The Gorgias alternativewithout per-resolution AI billing.
Gorgias is a full ecommerce helpdesk with an AI agent billed per automated interaction. VeloxAssist is an AI-first chat widget that answers store questions automatically at a flat monthly rate — built for stores that want fewer tickets, not a bigger ticketing system.
Gorgias vs VeloxAssist at a glance
Choose VeloxAssist if your goal is to answer repetitive product, shipping and returns questions automatically without adopting a helpdesk. Choose Gorgias if you run a support team that needs ticket management, order actions in the agent view, and multichannel workflows.
What's the difference between Gorgias and VeloxAssist?
| Feature | VeloxAssist | Gorgias |
|---|---|---|
| Primary product | AI chat widget trained on your store | Ecommerce helpdesk with AI add-on |
| AI pricing model | Flat monthly rate per message tier | ~$1.00 per fully automated interaction |
| Cost at 1,000 AI answers / month | $10/mo (Starter tier) | Base plan + up to ~$1,000 in AI interactions, less plan inclusions |
| Ticket/helpdesk workflows for human agents | Built-in support inbox for escalations | Yes — full ticketing, macros, SLAs |
| Order actions inside agent view (refunds, edits) | No | Yes |
| AI trained on your product catalog automatically | Yes — scans products, prices, variants, policies | Trains on helpdesk data and configured sources |
| Install on Shopify | One script snippet, no developer | App install + helpdesk onboarding |
Gorgias details from Gorgias's public site as of July 2026. Features change — confirm current details at www.gorgias.com/pricing.
How much does Gorgias cost compared to VeloxAssist?
VeloxAssist pricing
| Plan | Price | Includes |
|---|---|---|
| Free | $0/mo | 200 AI messages / month, 1 store scan |
| Starter | $10/mo | 1,000 AI messages / month, first month free |
| Pro | $30/mo | 10,000 AI messages / month, first month free |
| VIP | $130/mo | 50,000 AI messages / month, first month free |
Gorgias pricing
| Plan | Price | Includes |
|---|---|---|
| Starter | $10/mo | 50 tickets / month, then $0.40 per ticket |
| Basic | $60/mo | 300 tickets / month |
| Pro | $360/mo | 2,000 tickets / month |
| Advanced | $900/mo | 5,000 tickets / month |
| AI Agent | ~$1.00 per automated interaction | $0.90 on annual billing; tiered inclusions per plan |
Gorgias pricing from www.gorgias.com/pricing as of July 2026. VeloxAssist pricing from veloxassist.ai/pricing.
Why do Shopify stores switch from Gorgias?
Gorgias's AI Agent is billed per automated interaction — roughly $1.00 each on monthly billing. A good month for automation is an expensive month. VeloxAssist charges one flat rate: 10,000 AI answers on the $30 Pro plan costs $30.
Gorgias is a ticketing system first — powerful if you have agents, overhead if you are the agent. VeloxAssist deflects the repetitive questions automatically and gives you a simple inbox for the rest.
VeloxAssist scans your catalog, prices, variants and policies and answers from that data on day one — no macros, rules, or agent workflows to configure first.
When is Gorgias the better choice?
Gorgias is the better choice if you run a multi-agent support team that needs full ticket management, SLAs, order refunds and edits inside the agent view, and voice/SMS channels. If your support volume genuinely needs a helpdesk, use one. VeloxAssist is for stores that would rather prevent most tickets than manage them.